Shipping Policy

1. General Information

  • We aim to deliver your order as quickly and efficiently as possible.
  • Orders are processed and shipped on business days (Monday to Friday), excluding public holidays.
  • Shipping timelines and costs may vary depending on the destination and delivery method selected.

2. Shipping Methods and Timelines

  • Standard Shipping: Delivered within 5-7 business days.
  • Express Shipping: Delivered within 2-3 business days.
  • Same-Day Delivery (if applicable): Available for select locations for orders placed before a specified cut-off time.

Note: Delivery times are estimates and may vary due to external factors such as weather, courier service delays, or high demand periods.

3. Shipping Charges

  • Standard Shipping: Free for orders above [₹XXX/XX currency]; otherwise, a flat fee of ₹XXX applies.
  • Express Shipping: Charged based on weight, distance, or a fixed rate of ₹XXX.
  • Same-Day Delivery: Additional fee of ₹XXX.

Exact charges will be displayed at checkout before order confirmation.

4. Order Processing Time

  • Orders are processed within 24-48 hours of placement.
  • Orders placed after [XX
     
    ] PM or on weekends/holidays will be processed on the next business day.

5. Tracking Your Order

  • Once shipped, you will receive an email/SMS with a tracking number and a link to track your order.
  • Alternatively, you can check the order status directly in the app under the "My Orders" section.

6. International Shipping (if applicable)

  • International shipping is available to select countries.
  • Customs duties, taxes, and additional fees may apply and are the responsibility of the customer.

Estimated delivery time for international orders: 10-15 business days.

7. Delivery Policy

  • A signature may be required upon delivery for high-value orders.
  • If no one is available at the delivery address, the courier may leave a delivery attempt notice.
  • Orders with multiple items may be shipped separately based on stock availability.

8. Address Changes

  • Address modifications can only be made before the order is shipped.
  • Contact customer support immediately to update your shipping details.

9. Undelivered or Lost Packages

  • If your package is delayed, lost, or undelivered, contact our support team with your order details.
  • Claims for lost items must be made within [XX] days of the expected delivery date.

10. Returns Due to Failed Delivery

  • Orders returned to us due to incorrect address, non-availability of the recipient, or refusal to accept the package will incur additional reshipping charges.

11. Customer Support

For any questions or concerns regarding shipping, reach out to our customer support team via:

  • Email: [support@eShop.com]
  • Phone: [9087654324]
  • Chat: Available in the app under the Help & Support section.