Return Policy

Return Policy

Welcome to [Your App Name]! We strive to provide the best shopping experience. If you're not satisfied with a product, our return policy ensures a smooth and hassle-free process.

1. Conditions for Return

  • Eligibility: Items must be unused, unwashed, and in their original condition with tags and packaging intact.
  • Time Frame: Returns must be initiated within [X days] of receiving the item. (Standard: 7-30 days based on product type.)
  • Non-Returnable Items:
    • Perishable goods (e.g., food, flowers).
    • Personal care items (e.g., cosmetics, undergarments).
    • Customized or personalized products.
    • Gift cards and downloadable software.

2. Return Process

  1. Initiate Return: Log in to your account, go to My Orders, and select the item to return. Provide a reason and upload supporting images if required.
  2. Approval: Our team will review your request and provide a return authorization within [X hours/days].
  3. Shipping:
    • Self-Ship: Send the product to the address provided using a reliable courier.
    • Pickup Service: Available in select locations. Ensure the item is packed securely for pickup.

3. Refund Policy

  • Refund Options:
    • Original payment method (credit/debit card, UPI, etc.) within [X business days].
    • Store credit for future purchases.
  • Processing Time:
    • Refunds are processed within [X days] after the return is received and inspected.
  • Shipping Fees: Non-refundable unless the return is due to a defective, damaged, or incorrect item.

4. Exchange Policy

  • Exchanges are allowed only for size or color variations (if applicable).
  • Follow the same process as returns to initiate an exchange request.

5. Damaged or Incorrect Items

If you receive a defective, damaged, or wrong item:

  • Report the issue within [X hours/days] of delivery.
  • Share clear photos of the product and packaging.
  • A full refund, exchange, or replacement will be provided.

6. Cancellations

  • Orders can be canceled before they are shipped.
  • Once shipped, the cancellation policy transitions into the return policy.

7. Contact Us

If you have any questions or need help with your return, please contact our customer support:
Email: support@eShop.com
Phone: 9897652346
Hours: 9AM to 9PM